Look WSS,

Dear Survivor,

 

Thank you for your interest in Wall Street Survivor. We apologize for any difficulties you have encountered using our site.

 

I have placed the trades you wanted, your trades didn't go through because our system and because you ordered a price too low and the stock never got to that price, so what I did is gave you the lowest price available since May 1st.

 

Let me know if this works for you and you have any more issues.

We are committed to make your experience at Wall Street Survivor most memorable and enjoying – do not hesitate to contact us should you require any assistance. 

 

Regards

 

Customer Support

http://www.wallstreetsurvivor.com

Category : Stock/Fund Trades
Description :

This is bullshit, I cancelled those orders on THE 1ST, AND THEN ATTEMPTED TO PLACE MARKET ORDERS FOR THE NEXT MARKET OPOE PRICES 5/2 FRIDAY. IF YOU READ THE THE EMAIL STRING YOU WILL CLEARLY SEE THE COMMUNICATION BEWTEN MARK BERGER AND I.

HOW DARE YOU TRY TO RENEG ON MY AGREEMENT WITH MARK BERGER AFTER 2 WEEKS OF REASSURANCES THAT THIS WOULD BE TAKEN CARE OF.

 

YOUR SYSTEM MADE THE MISTAKES THAT HAVE COST ME ALOT OF RANK  IN THIS GAME TO DATE. I AM ONE OF THE TOP PORTFOLIO HOLDERS ONCE YOU DO WHAT MARK BERGER SAID YOU ARE TO DO.

 

QUIT YOUR BULLSHIT SUPPORT.

 AND HONOR YOUR WORD, MARK.

 

THIS IS TOTALLY UNACCEPTABLE, AND REFLECTS BADLY ON THE COMPANIES THAT CHOSEN TO ADVERTISE ON YOUR SITE.

SEND ME A SURVEY, PLEASE.

 

TRADER420

 

WSS Support <support@wallstreetsurvivor.com> wrote:

Dear Jeff,

 

Thank you for your interest in Wall Street Survivor. We apologize for any difficulties you have encountered using our site.

 

Sorry for the big delay, I checked your account, I see that all the trades you made were cancelled by you except one, we can't really place the trades for you because it wasn't caused by the system.

Here are the orders so you have a better understanding:

OrderID	OrderSide	OrderType	OrderStatus	Comment	SecurityID	Symbol	Quantity	Price	Cost	CreateDate	ProcessDate	ExpireDate	AccountRecordID	Confirmation
936476	Buy	Limit	UserCancelled	Cancelled by User	12956	PRGN	730	17.1	-12483	4/30/2008 11:19:00 PM	5/1/2008 11:52:05 PM	ÂÂ	2241048	71369144-f890-4052-885f-c7cc7834dba8
936541	Buy	Limit	UserCancelled	Cancelled by User	1397	TRN	799	31.25	-24968.75	4/30/2008 11:22:02 PM	5/1/2008 11:51:56 PM	ÂÂ	2241120	5a93e834-4677-4733-8eac-6ced50fe2d32
936583	Buy	Limit	UserCancelled	Cancelled by User	16827	V	153	81.5	-12469.5	4/30/2008 11:23:57 PM	5/1/2008 11:51:43 PM	ÂÂ	2241171	4246fe9f-0ac7-403a-bc37-f5c24b05c974
936643	Buy	Limit	UserCancelled	Cancelled by User	11232	GNK	186	66.85	-12434.1	4/30/2008 11:26:34 PM	5/1/2008 11:51:23 PM	ÂÂ	2241233	564f7b04-4ba2-4b65-9460-633de8ad81ec
936687	Buy	Limit	Filled	ÂÂ	6385	TBSI	624	40	-24960	4/30/2008 11:29:46 PM	5/1/2008 9:31:35 AM	ÂÂ	2241281	d92c6c5b-0451-4930-a6c0-6c56cf9169e4
936706	Buy	Limit	UserCancelled	Cancelled by User	2536	MA	45	275	-12375	4/30/2008 11:31:48 PM	5/1/2008 11:51:08 PM	ÂÂ	2241305	221f48d0-c903-425d-9ce0-fb9ea4cdbfdf

 

We are committed to make your experience at Wall Street Survivor most memorable and enjoying – do not hesitate to contact us should you require any assistance. 

 

Regards

 

Customer Support

http://www.wallstreetsurvivor.com

Category :
Description :

My stocks haven't yet been added to my portfolio, this is just a gentle reminder to please not overlook this. My stocks are all doing well, and I fear that if not taken care of, I will be forgotten and I will have to deal with issue again. I would in the top 10 already were it not for this.

 

Please let me know.

 

Thanks Mark,

Trader420     Jeff

Mark Berger <mberger@stocktrak.com> wrote:

Sure thing Jeff. I have instructed Customer Service to fill all those long orders at the best price available for Friday (today).

 

Please contact support: support@wallstreetsurvivor.com if this isn’t done within 7 days.

 

Mark Berger

Senior Director of Marketing

www.WallStreetSurvivor.com
"Where Great Traders Begin"

www.StockTrak.com

514.871.2222 x249

 

-----Original Message-----
From: jeff olsen [mailto:jaolsen72@yahoo.com]
Sent: Friday, May 02, 2008 4:50 PM
To: mberger@stocktrak.com
Subject: RE: {Disarmed} Re: Version 2.0 of Wall Street Survivor is Experiencing Teething Pains

 

Yes, I am a long player...sorry about that. I have never been a good short trader

Mark Berger <mberger@stocktrak.com> wrote:

Buy orders for all?

 

Mark Berger

Senior Director of Marketing

www.WallStreetSurvivor.com
"Where Great Traders Begin"

www.StockTrak.com

514.871.2222 x249

 

-----Original Message-----
From: jeff olsen [mailto:jaolsen72@yahoo.com]
Sent: Friday, May 02, 2008 12:34 PM
To: mberger@stocktrak.com
Subject: RE: {Disarmed} Re: Version 2.0 of Wall Street Survivor is Experiencing Teething Pains

 

I was tring to put in market orders for DRYS, TRN, GNK,EXM, PRGN, FREE, TRMD, V, DSX, TOPS, NM, OCNF, EGLE. I WANTED TO PUT ON HLAF POSITIONS OF EACH, OR APPROX $12,500 OF EACH. CAN YOU EXECUTE THESE TRADES FOR ME AT MARKET OPEN PRICES FOR TODAY? i CAN'T TRADE FROM WORK (WSS HAS BEEN BLOCKED), THAT'S WHY i WAS PUTTING IN MY ORDERS LAST NIGHT.

 

THANKS, AND PLEASE LET ME KNOW 

Mark Berger <mberger@stocktrak.com> wrote:

Hi Jeff,

Thanks for the note.

Let me know what company and symbol you’re having trouble with. I’ll see if I can de-bug for you.

 

Mark Berger

Senior Director of Marketing

www.WallStreetSurvivor.com
"Where Great Traders Begin"

www.StockTrak.com

514.871.2222 x249

 

-----Original Message-----
From: jeff olsen [mailto:jaolsen72@yahoo.com]
Sent: Friday, May 02, 2008 11:11 AM
To: mberger@stocktrak.com
Subject: Re: {Disarmed} Re: Version 2.0 of Wall Street Survivor is Experiencing Teething Pains

 

I typed in stock symbol...comes back invalid symbol and won't let me enter number shares

mberger@stocktrak.com wrote:

Jeff,
Could you describe what you are doing to plac a trade and why it is not
working? It would help us to de-bug what you're seeing.
Thanks

> Can't place a trade @ 9:52 PM PST...

WSS, LET'S LET THE SURVIVOR'S DECIDE

I'm surprised that you can't execute trades, I've never had any problems. As for the customer support... well, sometimes you get good service, sometimes not... C'est la vie.

The game is free, you paid nothing to be here, they do a good job and even tho I have had a few issues myself they still have a pretty kewl site to play on, hell you get to learn for free, play for free, chat on the boards with people for free, and somewhere you may find something you never knew...I have learned so much since I came here i'm getting more confident about investing larger amounts of my own money...ok maybe not right now in this wacked out economy....but I am learning, and hell who knows maybe I'll pick the right stock, like I should have last night that would have made me a bundle and maybe been the best trader for the day or week

Thanks support

 i never had a problem with them and when i did they corrected it in a timely manner without me having to ask them to do so, they missed some things but whos counting anyways? the word "rank" and "top" come up a lot in your emails as oppose to the actual problem at hand of your orders going through when you wanted them to. if this is the case then what makes wss not give everyone reasonable prices in which they thought they should have been given?

 this is a game, not real life, you cannot compare service in a game to real life. the game has delays, real life doesnt. the game has a couple of people working on this and dont get paid as handsomely as actual brokers do, real life has millions of people working for that company with equipment im pretty sure wss does not have access to. this game has prizes that you can win for FREE, the real life doesnt, how do you react when you actually lose money? give these people a break, im sure not everyone would complain as hard if there were no prizes to begin with. not to mention would you still be here if you didnt get what you wanted and werent top 10?

hopefully all issues have been resolved and no further ones like this will rise again in the near future, because seriously... i want my time back from reading this. not everyone is inclined to put people on blast as you so did with this post, nor do many people feel it necessary to have to do so on one's very own site. its called being considerate, what would you do/feel if you were in their shoes and someone aggressively bashed you to death for a service you provided them for free?!

oh ya.. ima email wss cuz they owe me .10c a share on one stock and $1.00 a share on another. 

You're right, the customer service on here isn't the best. I've had some trouble with them in the past too. However, you're playing on here for free. The prizes are free. If you don't like it here, you can go somewhere else where you pay to win prizes.

On a side note, if you're picks were so great, why not buy them in real life? Forget playing for prizes, play for cash!

Here is my look at it. Gosh get a life and move on it is free what do you want...lol realy.

J828:

You're right, the customer service on here isn't the best. I've had some trouble with them in the past too. However, you're playing on here for free. The prizes are free. If you don't like it here, you can go somewhere else where you pay to win prizes.

 

On a side note, if you're picks were so great, why not buy them in real life? Forget playing for prizes, play for cash!

 Maybe you ought to think of this game as real cash, maybe you'll do more research and learn to invest, not chase stocks

 I futher submit...I am very competitive, that's the world we live in.

awolnine:

 i never had a problem with them and when i did they corrected it in a timely manner without me having to ask them to do so, they missed some things but whos counting anyways? the word "rank" and "top" come up a lot in your emails as oppose to the actual problem at hand of your orders going through when you wanted them to. if this is the case then what makes wss not give everyone reasonable prices in which they thought they should have been given?

 this is a game, not real life, you cannot compare service in a game to real life. the game has delays, real life doesnt. the game has a couple of people working on this and dont get paid as handsomely as actual brokers do, real life has millions of people working for that company with equipment im pretty sure wss does not have access to. this game has prizes that you can win for FREE, the real life doesnt, how do you react when you actually lose money? give these people a break, im sure not everyone would complain as hard if there were no prizes to begin with. not to mention would you still be here if you didnt get what you wanted and werent top 10?

hopefully all issues have been resolved and no further ones like this will rise again in the near future, because seriously... i want my time back from reading this. not everyone is inclined to put people on blast as you so did with this post, nor do many people feel it necessary to have to do so on one's very own site. its called being considerate, what would you do/feel if you were in their shoes and someone aggressively bashed you to death for a service you provided them for free?!

 

oh ya.. ima email wss cuz they owe me .10c a share on one stock and $1.00 a share on another. 

Action gets results

If you're going to put on a contest, offer cash and prizes, get paid by sponsors, bring in revenue through advertising, it better be a fair game to all players.

 You'll get burned out...if you're not already

Ok thats all good but when you come here and bash the people that run the site that is FREE and the majority of us here do like what we have wether we use it as fun or real life practice, people have a tendancy to get a little upset..as you posted in another thread they fixed your problem which is great but have a little more patience =)

They did a new site for this contest, the last platform they had was great no problems you just happened to join the day of the new contest which was a new platform =P

Free game with a gazillion perks and prizes for playing. Best customer service I have ever dealt with. I won't ask for more, I am still amazed at what I am getting.

Thanks WSS

I agree barbara.

BOO HOO u inconsiderate BLANKING JERK, If this was my site i would boot your DUMB azzz outta here, they are trying there best, We all have had issues with trades, buying power, ranking that sort of thing, and yes it is frustrating but hey its free,Iam very much enjoying my time in the game and reading all the posts but was certanly choked about this post. Now that i have vented hope u all have a super weekend

maybe its time to get rid of your POS DELL and buy a macbook pro

never had issues, its clear you are a loser whos kids will never go to college because you're to irrational to actually plan and understand the game of life. I hope your wife leaves you and takes the house.